We are in closed alpha — join the waitlist for a chance at early access.

Refund Policy

Effective date: April 12, 2026 · Last updated: April 12, 2026

This Refund Policy applies to all purchases made through Heizen Tecnologia Ltda. (“Heizen”, “we”, “us”, or “our”), including the Onnie (onnie.ai) and Fapptory (fapptory.com) brands. All payments are processed by Paddle, our merchant of record.

If you have questions about a refund, contact us at hq@fapptory.me.

1) General principle

Because our products are digital services delivered immediately upon purchase, all sales are generally final. We do not offer refunds for change of mind, underuse, or failure to cancel before a renewal date. However, we will issue refunds where required by applicable consumer protection law or in the specific circumstances described below.

2) Subscriptions (Onnie and Fapptory)

2.1 Free trial and free plan

Onnie offers a free plan with no credit card required. We encourage you to use the free plan to evaluate the product before subscribing. No refund is necessary for free-tier usage.

2.2 Paid subscriptions

  • Cancellation: You may cancel your subscription at any time from your workspace settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.
  • No pro-rated refunds: We do not provide pro-rated refunds for unused time within a billing period. If you cancel mid-month (or mid-year), you will not be charged again, but the remaining time is not refunded.
  • First-payment exception: If you subscribe to a paid plan and request a refund within 48 hours of your first payment, and you have not materially used the paid features during that period, we will issue a full refund at our discretion. This exception applies only to the first payment on a new subscription, not to renewals. Important: AI Credit usage is considered a paid feature.
  • Renewals: Subscriptions renew automatically. Renewal charges are non-refundable. It is your responsibility to cancel before the renewal date if you do not wish to continue.

2.3 Yearly subscriptions

Yearly subscriptions are charged upfront for the full term. The same policies apply: cancellation stops renewal but does not generate a pro-rated refund. The 48-hour first-payment exception applies to the first yearly payment only.

3) AI credit top-ups

One-time AI credit purchases (top-up packages) are non-refundable once credits have been added to your workspace balance. Credits are delivered immediately upon successful payment.

If credits were not delivered due to a technical error, contact us and we will either deliver the credits or issue a full refund.

4) Courses and digital products (Fapptory)

  • Free courses: No payment, no refund applicable.
  • Paid courses and digital products: Because digital content is delivered immediately upon purchase, paid courses and digital products are non-refundable once accessed or downloaded. If you have not accessed the content, you may request a refund within 14 days of purchase.
  • Memberships: Community membership subscriptions follow the same rules as Onnie subscriptions (Section 2).

5) Billing errors and duplicate charges

If you believe you were charged in error, charged twice, or charged after cancellation, contact us at hq@fapptory.me with your transaction details. We will investigate and, if the charge was made in error, issue a full refund promptly.

6) How refunds are processed

  • Approved refunds are processed through Paddle, our merchant of record. The refund will be returned to the original payment method.
  • Processing time depends on your payment provider and may take 5–10 business days to appear on your statement.
  • Refund amounts are in the original currency of purchase.

7) Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks incur processing fees and may result in suspension of your account. We are happy to resolve billing disputes directly.

8) Statutory rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws, including but not limited to the EU Consumer Rights Directive, the Brazilian Consumer Defense Code (CDC), or equivalent local regulations. Where local law grants you a right of withdrawal or cooling-off period that exceeds the terms above, the statutory right prevails.

9) Changes to this policy

We may update this Refund Policy from time to time. If changes are material, we will update the “Last updated” date and, where required, provide notice. Changes do not apply retroactively to purchases made before the effective date.

10) Contact us

  • Billing support: hq@fapptory.me
  • Company: Heizen Tecnologia Ltda.CNPJ: 47.624.793/0001-83
  • Address: Av. Brig. Faria Lima 1811, Office 1119 — São Paulo — ZIP 01452001
  • Country/State: Brazil/São Paulo